Cambridge Emergency Communications

The Cambridge Emergency Communications Department runs the city’s Combined Emergency Communications and 911 Center, based at the Robert W. Healy Public Safety Facility. The center receives 911 and other emergency calls and alarms and manages the coordinated dispatch of police, fire, emergency medical services and other resources. In a typical year, it handles more than 50,000 emergency calls and alarms.

Staff also field over 165,000 non-emergency calls annually about quality-of-life issues such as noise, traffic and lost property, and they provide after-hours city information. The department’s website links to mental health support, including the 988 Suicide and Crisis Lifeline and a 911 clinician mental health resource. People interested in dispatch careers can download a preparation guide for the emergency telecommunication dispatcher role.

What to Know

• Residents can submit a 911 disability indicator registration form.
• Businesses can register emergency contacts with the city through an online form.
• Public guidelines for calling 911 are posted on the department’s website.