Delta Management Associates

Delta Management Associates is a Chelsea-based collection agency that recovers unpaid accounts for clients in higher education, government and financial services. Its services include debt collection, portfolio management, skip tracing to locate debtors, and default management, supported by technology and data management tools and close attention to changing regulations. The company presents itself as an extension of its clients’ business offices, combining detailed portfolio analysis with a targeted approach to account resolution.

Delta was incorporated in Massachusetts in February 1986 as a family-owned and operated niche collections firm, founded by Michael W. Riordan. For consumers whose accounts it handles, the agency offers repayment options meant to help them resolve balances, including one-time or scheduled payments from a bank account through its secure website, along with information on consumer rights and the forms they may need. Its stated core values are integrity, client satisfaction, innovation, employee development, and security and compliance.

What to Know

• The agency is able to operate in all 50 states and serves clients nationwide.
• Staff development includes training programs, continuing education and mentoring aimed at growing future managers.
• A dedicated client services team keeps in regular contact with the institutions it represents.