First Class Networks

First Class Networks is a Woburn-based managed IT provider that supports small and mid-sized businesses across Greater Boston. Its services cover managed IT, cybersecurity, cloud services, compliance readiness, and backup and disaster recovery, with around-the-clock monitoring meant to keep downtime to a minimum. The company works with a range of industries and lists particular specializations in biotech companies, law firms, financial firms, manufacturers, and architecture and engineering practices.

CEO Craig Rabe, who studied electrical and computer engineering at Clarkson University, opened The Computer Café in 1996 to offer computer access, training, sales and repairs to people who were not technical experts. When local business owners began asking him for better IT support, he founded First Class Networks in 2013. After a rise in security breaches among local businesses, the firm expanded its cybersecurity work, and in 2019 Rabe closed the café to focus fully on IT services.

What to Know

• The company serves dozens of communities, from Acton and Andover to Quincy, Worcester and Winchester.
• Compliance readiness services are aimed at businesses that store customer data or accept credit cards.
• A referral program is available for clients who recommend the firm.
• Consultations can be requested through a form on the company’s website.
• First Class Networks is a member of the Winchester Chamber of Commerce.