NBM

NBM is a family-owned office technology company headquartered in Burlington that serves businesses across New England. It sells and services copiers and printers as a fully authorized dealer for Sharp, Konica Minolta, KIP, Lexmark, Ricoh and HP, and it also operates as a managed services provider for IT support, cybersecurity and print management. A less expected line of business is workplace water, through Waterlogic filtration systems.

The company opened its doors in 1985 and says it still runs on the same core values it started with. Staff longevity is part of its pitch, with 65 percent of employees having worked there for more than a decade. To measure service quality, NBM sends a Net Promoter Score survey to customers after each service call. Its blog covers cybersecurity threats and practical ways to cut technology costs, and it offers a cybersecurity quiz for businesses.

What to Know

• NBM is the top Sharp office technology dealer in New England and ranks among Sharp’s top 10 dealers nationally.
• The company describes itself as privately owned and award-winning.
• Its customers range from insurance agencies to publishers and property management companies.