Qtas, Inc.
About
QTAS is a Quincy telephone answering service and call center that keeps businesses reachable around the clock with live, US-based operators. Agents answer calls as if they were a client’s own front desk, following each company’s workflows, scripts and brand voice. Services include 24/7/365 live answering, inbound call center work such as order taking and customer support, email handling, and voicemail options ranging from simple greetings to fully automated attendant systems.
Edward Reardon Sr. founded the company in 1947 as a one-person answering service in the years after World War II. It has since passed to his son and then his granddaughters, making it a third-generation family business. From its home in historic downtown Quincy, QTAS has grown into a technologically sophisticated operation serving local and national clients in fields from medicine and law to commerce and the trades.
What to Know
- QTAS serves more than 500 client businesses.
- Experienced supervisors oversee every shift, and backup staff remain on call.
- Virtual receptionist setups can route emergency requests to on-call technicians and send sales calls directly to staff.
- Custom forms can be built for order taking and capturing each caller’s reason for calling.
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