Quality Interactions, Inc.
About
Quality Interactions is a Boston company that provides online patient-centered communication training for healthcare professionals and organizations. Its courses help clinicians and staff build cross-cultural communication skills, strengthen trust with patients, improve treatment adherence and deliver better care to all patients. Health systems use the training to meet requirements such as CLAS standards, Joint Commission accreditation and other state and federal mandates, while individual providers can take continuing education courses on their own.
The company reports that more than 500,000 healthcare professionals have used its training. Its QI Learn platform combines microlearning modules, quick-reference guides and real-time learning tools, and can run on the company’s own enterprise learning management system or integrate with major outside platforms. A newer multimedia course covers social determinants of health, teaching clinicians to screen for social needs, use Z codes and respond to patients’ health-related social needs.
What to Know
- The business appears in the Black Owned Bos. public directory.
- Training packages can be customized to an organization’s needs and compliance requirements.
- Programs scale from small teams to organization-wide rollouts.
- Organizations use the training to support goals such as fewer readmissions and better workforce retention.
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