Better Business Bureau

The Better Business Bureau is a non-profit organization that helps consumers find businesses they can trust and helps businesses show they operate honestly. For more than a century, BBB has set standards for truthful advertising and ethical business practices. Consumers use it to look up business profiles, read and leave reviews, file complaints and report scams, while companies can apply for BBB Accreditation by meeting its standards for transparency and responsiveness.

The organization works as a network of independent local BBBs across the United States and Canada, each handling business profiles, complaints, reviews and accreditation for its own area. The International Association of Better Business Bureaus coordinates the network, sets shared standards, supports local bureaus and runs the national BBB website. Volunteer directors govern the association, and a separate leadership team runs its day-to-day work.

What to Know

• The first Better Business Bureau was founded in 1912.
• BBB offers free workshops, courses and guidance on using AI safely, open to anyone in the community.
• Consumers can receive alerts when marketplace risks or scams emerge.
• The organization is a member of the Malden Chamber of Commerce.