Commercial Cleaning Service, Inc.

Commercial Cleaning Service, Inc. is a family-owned, women-owned commercial cleaning and facility maintenance company that has served Greater Boston since 1977. It works mainly for property managers and building owners, cleaning multifamily buildings, offices, schools and other shared spaces. Its crews are trained to do the detail work other companies skip, such as dusting moldings and woodwork, polishing kickplates, cleaning under desks and leaving glass streak-free, and they report building problems proactively.

Today the company operates under two brands: 78-Clean for cleaning and 78-Fixit for maintenance, which also keeps the cleaning crews’ equipment in working order. It employs about 175 people and serves hundreds of customers across the region. The owners describe an extended-family model in which client and employee relationships are personal and decisions are made with the company’s long-term reputation in mind, a distinction that stands out in a typically male-dominated industry.

What to Know

• The company reports a 97% customer retention rate.
• Every job applicant goes through screening, and new hires complete a formal orientation.
• Property management firms such as Charlesgate, All-Bright Real Estate and Evergreen Management have endorsed its service.
• It is a member of the Charles River Regional Chamber.