First Rate Hospitality

First Rate Hospitality is a Boston-based service consulting firm that helps hotels improve the experience of both guests and employees. Its work includes service evaluations, brand standard audits, custom reporting on service trends, and hospitality training built on high standards used in hotels. Training focuses on departments such as the front desk, housekeeping and restaurants, and it can be delivered to a whole team or one person at a time, including through online lessons.

The firm was founded in 2017 to provide service evaluations and training around the country and has since added more customized services. Chief Excellence Officer Stephanie Leger brings more than nineteen years of experience in luxury hotels worldwide, including work connected to Ritz-Carlton, Mandarin Oriental, Forbes Travel Guide inspections and AAA. She has also helped hotels through crises such as hurricanes, the Zika outbreak, COVID-19 and the 2008 recession.

What to Know

• Prospective clients can schedule a free 30-minute discovery call.
• Leger’s expertise also covers spa, food and beverage, recreation and casino operations.
• The firm aims to help hotels prepare for rating season and to raise employee morale.
• It is a partner in the Meet Boston directory.