Gray’s Appliance

Gray’s Appliance is a family-owned appliance store in Melrose selling kitchen and home appliances from its showroom. Beyond the sale itself, the business handles delivery, installation, service and parts, with sales and service staff it describes as courteous, professional and knowledgeable. Shoppers can stop in to learn about options or to make a major purchase. Its slogan sums up the pitch: when it comes to appliances, it’s not a matter of black and white, it’s Gray’s.

The store describes itself as locally owned and in the appliance business for generations. Its factory-trained technicians service appliances in or out of warranty, and the parts counter stocks a large selection, with special orders placed when a piece isn’t on hand. The delivery crew installs new units and can haul away the old one. One customer review mentions buying Weber grill supplies there along with appliances.

What to Know

• Extended service plans are available to cover appliances after the manufacturer’s warranty runs out.
• Repair visits are scheduled by appointment to keep downtime short.
• The lineup includes energy-efficient models for kitchens and other high-use rooms.