Keolis Commuter Services
About
Keolis Commuter Services is the contracted operator of the MBTA Commuter Rail, running the Massachusetts Bay Transportation Authority’s 14 commuter rail lines across the Greater Boston region and into Rhode Island on behalf of its transit partner. MBTA Commuter Rail is the nation’s fifth-busiest rail system, serving nearly 90,000 passengers on weekdays and about 518,000 passengers in a typical week, and Keolis handles the day-to-day operation of that service.
Keolis began operating the Commuter Rail in 2014, and the company reports that on-time performance and reliability have improved since then, reaching 92.48 percent on-time performance within five minutes in 2022. Ridership returned to 80 percent of pre-COVID levels in April 2023, a recovery Keolis describes as the best ridership return in the nation and credits in part to that improved reliability.
What to Know
- The Commuter Rail serves 173 cities and towns in Massachusetts.
- Keolis Commuter Services has about 2,400 employees represented by 14 unions.
- The company is a member of the Greater Boston and North Shore chambers of commerce.
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